Returns & Exchanges

At Charleston Tea Garden®, we strive to ensure every sip of our American-grown tea meets your expectations. If you are not completely satisfied with your purchase, you may return unopened items within 30 days for a full refund or exchange.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team via email or phone with your order number to initiate a return authorization.

• 2.
  Prepare Your Package

  Securely pack the unopened tea products in their original packaging to ensure they are not damaged during transit.

• 3.
  Ship Items Back

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund

  Once we receive and inspect your returned items, we will process a refund to your original payment method within 5-7 business days.